Return

Zapvora Return & Refund Policy

30-Day Hassle-Free Returns

You may request a return within 30 days from the date you receive your order (including the 30th day).

To initiate a return, please email us before the return window closes. We cannot accept returns past the deadline.

For international orders, the delivery date will be based on the delivery confirmation in the logistics system.

2. Return Product Requirements

Basic Conditions:

  • Products must be unused, in new condition, and free from stains, damage, odor, or wear.

  • All original tags, instructions, warranty cards, and accessories (including free gifts) must be intact.

  • Original packaging must be intact (including the outer box, inner lining, and dust bag) and must not affect resale.

Special Product Notes:

  • Customized Products (engraving, printing, etc.): Only returns for items damaged during transit or due to manufacturing defects are accepted. Clear photographic or video evidence is required.

  • Final Sale/Clearance Items: Products marked "non-returnable" are not eligible for return under this policy.

3. Return Process

Steps for Returning:

  1. Contact Customer Service: Email us at support@zapvora.com with your order number, reason for return, and any relevant attachments (e.g., proof of defect).

  2. Return Approval: We will respond within 24 hours with return instructions and a Return Merchandise Authorization (RMA) number.

  3. Ship the Item: Send the product back within 7 days of receiving the instructions and clearly mark the RMA number on the package.

Shipping Requirements:

  • We recommend using a tracked courier service (e.g., FedEx, DHL) and keeping the tracking number for your records.

  • If the return fails due to circumstances beyond your control (such as customs hold), please contact customer service immediately for assistance.

4. Refund Details

Processing Time: Once we receive the returned product, we will inspect it and notify you of the refund status within 1-3 business days.

Refund Amount:

  • Full refund of the product price, excluding the original shipping cost (if the order was not free shipping).

Refund Timeline:

  • Credit/Debit Cards: 5-7 business days (subject to your bank’s processing times).

  • Third-Party Payment Systems (e.g., PayPal): Typically 3-5 business days.

  • Gift Card Payments: Refunds will be credited back to the original gift card account.

5. Shipping & Responsibility Allocation

Customer’s Responsibility:

  • Customers are responsible for return shipping costs for non-quality related returns (including international customs fees).

  • If the return is due to an incorrect size or color choice, we recommend purchasing return shipping insurance.

Our Responsibility:

  • If there is a quality issue, incorrect product, or damage during shipping, we will provide: ✅ Prepaid return shipping label at no charge. ✅ Up to $50 reimbursement for international return shipping fees (receipt required). ✅ Priority processing of your refund.

6. Exceptions

Non-Returnable Items: If the returned product does not pass our quality check, we will explain the issue via email and offer the following options:

  1. Return at the customer’s expense (shipping charges apply).

  2. Authorized free return to Zapvora (written confirmation required).

Exchanges & Reshipment: We accept exchanges for the same product. If stock is unavailable, we may offer an equivalent item or issue a refund.

Exchange Processing Time: New orders will be sent within 1-2 business days after confirming the request.

7. Other Information

Gift Returns: If the item was a gift, the person who purchased it must authorize the return via email. Refunds will be credited to the original payment method.

Legal Rights: This policy does not affect your statutory rights under local consumer laws.

Policy Update Date: October 2023

For further inquiries, please contact: support@zapvora.com